Contact Us

Moorpark House
5 Orton Place (just off Broomloan Road)
Glasgow
G51 2HF

0141-445-6869

campbellandgallowaynews@hotmail.co.uk

 

 

HAVE YOUR SAY

If you have a compliment, suggestion on how we can improve our service or a complaint, we would like to hear about it.

Compliments or Suggestions

We are always pleased to know that we are providing a high-quality service or that our staff are doing a good job. We are also constantly looking for ways to improve our service, if you have any suggestions we would like to hear from you.

Complaints

We are committed to providing a high-quality veterinary service to all our clients. Should we not meet your expectations on any aspect of our service please inform us in writing, within four weeks of the event.

Please give as much detail as possible, including any names of staff members involved to:

Dr. Karen Campbell BSc Hons BVMS MRCVS – Practice Principal
Campbell and Galloway Vets
Moorpark House
5 Orton Place
Glasgow
G51 2HF

Email: campbellandgallowaynews@hotmail.co.uk

What will happen next?

• We will send you a letter or email acknowledging receipt of your complaint within five days of receiving it.
• We will then carry out a full investigation of your complaint. This will normally involve checking your clinical records and speaking to the relevant members of staff.
• The Practice Principal will contact you within in 20 days of sending you the acknowledgement letter and discuss the matter at a mutually convenient time. We can also arrange a face to face meeting also if required.